24 Hours to Appointment
If canceled with 24 hours to appointment, it is a full charge. Non refundable.
Please understand your booking takes away from another customer who could have booked, so if cancelled same day its treated as a booking.
48 Hours or Sooner
If cancelled with 48 hours or sooner, it is eligible for credit. This means it’s a cleaning credit applied to your account that can be used whenever you please.
Over 48 Hours
If you decide to cancel before the 48 hour window, you are eligible for an immediate full refund.
Project Guarantee Policy
Since each home is unique and each client has individual care requests, some areas of the home might be missed. Customer satisfaction is our top priority, in order for us to provide you with the best service possible, we offer a 100% satisfaction guarantee on all of our services. If an area was missed in the cleaning of your home, we will be happy to come back to and make it right at no extra charge to you, as long as we’re notified of the overlooked area within 48 hours.