If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 
If you cancel within 24 hours, it is a non refundable full charge. 

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund Policy for further information.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

You do not have to be home. However if it’s your first time cleaning with us, initial introductions always help develop the personable relationship with your specialist. It is actually preferred after the initial visit, this way we’re not holding you up.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Cleaning Specialist.

If an area was missed in the cleaning of your home, we will be happy to come back to and make it right at no extra charge to you, as long as we’re notified of the overlooked area within 48 hours.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient but due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service. 

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

Absolutely NOT! Cristalino Clean is focused in providing customers with a full-cleaning service experience. We specialize in thorough and detail cleanings, therefore, we are always prepared with every tool necessary. We always come prepared to handle any type of cleaning job, therefore, we always have an extensive number of supplies. By the time we leave your home, you don’t have to worry about washing any dirty towels or buying any new sponges or any side work because we take care of EVERYTHING!